Appointments

Please feel free to ask any questions at the time of consultation or contact the practice nurse or doctor at another time to discuss questions that arise.

We run an appointment system. Appointments are normally 10 minutes long. If you need to discuss more than one thing, please book additional appointments. The coctors generally see patients on time, so please be punctual.

If you cannot or do not wish to attend, please cancel your appointment as soon as possible.

Making an Appointment

There are 2 appointment options – If you feel ill and need to see a doctor the same day, ring the surgery on 0121 308 2080 after 8.00am Mon to Fri, you will be given an appointment for that day.

Alternatively you can pre-book an appointment with a doctor for up to 2 weeks in advance. All nurse appointments are bookable in advance. Nurses are normally available for emergency treatment at short notice, however, please check with reception first as patients would normally be offered the next available appointment.

Emergency Contraception

If you have had unprotected sexual intercourse and are concerned you may be pregnant, please contact the surgery within 72 hours of intercourse taking place. It would be helpful if you could let the receptionist know that you need an urgent appointment for emergency contraception, she will then give you an appointment for the same day. Alternatively you can purchase the morning after pill from your local chemist.

Home Visits

We will arrange a home visit for those patients who are too ill to attend the surgery.

Please call 0121 308 8003 before 10.00am for visits unless a genuine emergency arises (N.B. most children with temperatures can be safely brought to the surgery).

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

The doctors & nurses can be contacted during surgery hours for advice on the telephone when you do not think an appointment is necessary. If the doctor / nurse is unable to speak to you straight away, they will call you back a little later on the telephone number that the receptionist will ask you for. If your need is urgent, you will be put through straight away.

Test Results

If you undergo any test initiated by your GP (i.e. not a hospital doctor) please contact the surgery for the results unless you have specifically been given other instructions.

For results please telephone 0121 308 2080 after 2.00pm Monday to Friday.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.